We offer a 30-day money-back guarantee as long as the original item and packaging are not damaged.
Email your order details and list the products being returned to customerservice@lider-electric.com to start the return process. You will receive an RMA (Return Merchandise Authorization) shipping label to return the items.
Orders can be canceled prior to shipment for a full refund. To cancel an order, please contact our Customer Service Team as soon as possible at customerservice@lider-electric.com or (833) 977-3915 — we recommend calling for the fastest response.
Once an order has shipped, it can no longer be canceled. However, you may request a return authorization after receiving the items by contacting our Customer Service Team. Returned items must be sent back in accordance with our return guidelines to qualify for a refund.
The product must be in new condition and not missing any components to be eligible for an exchange. All exchanges require a new order to be placed. A refund will be applied to the original order once the item is returned.
If a product is determined to be defective, we will send out a replacement unit along with a return label. The defective product must be exchanged within the warranty period to be eligible for a replacement.
A credit card must be placed on file for replacements. If the customer does not return the defective unit or has damaged the product with improper use/installation they may be charged for the replacement unit.
If you have any questions about our return policy or need to process a return, please contact our customer service team.
Email: customerservice@lider-electric.com
Phone: (833) 977-3915
